Guides, tutorials, and answers for every feature of UGNAY — for customers, workers, and vendors.
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Placing a service request on UGNAY is simple. You describe your problem, get matched with a skilled worker, approve any needed materials, and pay — all in one place.
If unused or defective materials were purchased through the platform, customers can request a return. The vendor reviews and approves it, stock is restored, and the customer gets a refund to their wallet.
UGNAY charges a small platform commission to workers and vendors. This fee helps maintain the platform, verify workers, and protect all parties. Here is exactly how it works for each role.
A return affects the customer's bill, the vendor's sales records, and the platform commission. Here is a step-by-step breakdown of every financial change that happens when a return is approved.
New to UGNAY? Learn how to set up your account, complete your profile, and start using the platform in minutes.
UGNAY uses an in-app wallet system. Every user (Customer, Worker, Vendor) has their own wallet. Money flows in and out based on jobs, sales, commissions, and withdrawals. Here is everything you need to know.
Contact our support team through the in-app chat or email us at support@ugnay.ph